4
a bed of nails
Posted by vash1282
on
7/05/2010 05:22:00 PM
in
back to work
i need to hash out some numbers on str*myx fault resolution today.oh the mind numbing joy of number crunching. so i was thinking what the heck anything's better than being in a cooped up room with a bunch of annoying workaholics.
so anyway there i was voluntarily spending the day at the v*ds call center..listening to as much calls as i can without resorting to suicide.
and it is not an experience that i would wish on my meanest enemy.
it's just pure torture
if you think your job sux then please, by all possible means, even if you have to knock out the security guard out cold, just barge past him and spend a few hours at the str*myx call center.
that's where you will find out that your job is a bed of roses compared to theirs.
forget being a poor farmer or a fisherman or a bricklayer. at least they are not being mentally tortured, having their physcological health shredded to pieces while being cemented to their chair the whole day, with zero possiblities of an escape route.
i was there with another colleague.. and before long both of us were already a depressed pair. after listening to a painful 20 minutes of one of the agent trying to help a customer locate 'control panel' ..and another 10 minutes of a thoroughly absurd explanation on 'ping is not a color' that colleague simply walks out to the nearest exit. i stayed on to hear a completely racist caller demanding not to have a 'malay male' handling his calls, because, according to his years of living experience, an agent who fits the category of being both Malay and Male, will tell him that his internet problem is due to CKC cable problem and hence will refuse to help him with his connection issues. This hyphothesis is apprently justified by the fact that his brother is a computer engineer, and therefore we shouldn't judge his intelect on the fact that they shared the same gene pool. And so the conversation is basically littered by his intelligent retort of 'you need to troubleshoot me!' every few minutes or so. I know the caller is an Indian based on the accent, but I reserve any further comment on this as not to sink down to the same racist level of this idiot.
But that, was the point where I have to go out to take a breather to preserve my sanity.
and suddenly.. i felt like i have the most wonderful job in the world..
well, at least for 5 brief minutes...that was my chain of thoughts. that.. and imagining future technologies will have IVRs that allow agents to poke the eyes of computer illiterate (and racist) callers.just for the general merriment of all call center agents in the world.
so anyway there i was voluntarily spending the day at the v*ds call center..listening to as much calls as i can without resorting to suicide.
and it is not an experience that i would wish on my meanest enemy.
it's just pure torture
if you think your job sux then please, by all possible means, even if you have to knock out the security guard out cold, just barge past him and spend a few hours at the str*myx call center.
that's where you will find out that your job is a bed of roses compared to theirs.
forget being a poor farmer or a fisherman or a bricklayer. at least they are not being mentally tortured, having their physcological health shredded to pieces while being cemented to their chair the whole day, with zero possiblities of an escape route.
i was there with another colleague.. and before long both of us were already a depressed pair. after listening to a painful 20 minutes of one of the agent trying to help a customer locate 'control panel' ..and another 10 minutes of a thoroughly absurd explanation on 'ping is not a color' that colleague simply walks out to the nearest exit. i stayed on to hear a completely racist caller demanding not to have a 'malay male' handling his calls, because, according to his years of living experience, an agent who fits the category of being both Malay and Male, will tell him that his internet problem is due to CKC cable problem and hence will refuse to help him with his connection issues. This hyphothesis is apprently justified by the fact that his brother is a computer engineer, and therefore we shouldn't judge his intelect on the fact that they shared the same gene pool. And so the conversation is basically littered by his intelligent retort of 'you need to troubleshoot me!' every few minutes or so. I know the caller is an Indian based on the accent, but I reserve any further comment on this as not to sink down to the same racist level of this idiot.
But that, was the point where I have to go out to take a breather to preserve my sanity.
and suddenly.. i felt like i have the most wonderful job in the world..
well, at least for 5 brief minutes...that was my chain of thoughts. that.. and imagining future technologies will have IVRs that allow agents to poke the eyes of computer illiterate (and racist) callers.just for the general merriment of all call center agents in the world.
